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What are the various payment methods?

You can pay us through: Visa MasterCard Discover American Express Diners JCB PIN debit cards with the Visa or MasterCard logo Debit cards with the Visa or MasterCard logo PayPal The entire list is available at our payment gateway's Read rest of the article →

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How to edit the permission of logins on my account?

Currently we do not have an option to edit the permissions for the active login in your account. You can however, safely delete the existing login of a user under your account and create a new login with new permissions for that account. The 4 Read rest of the article →

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How to change the payment information?

You can change payment information by going to "Billing & Invoices" and clicking "Change Billing Information". Read rest of the article →

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How to change or recover my password?

You can recover your password by going to http://v2.visualwebsiteoptimizer.com/forgot_password.php and requesting a new password.

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How do I upgrade or downgrade my account?

Go to 'Upgrade' (http://v2.visualwebsiteoptimizer.com/upgrade.php) section from Visual Website Optimizer dashboard. Choose the plan you want to purchase, make the payment and the new plan will be reflected in your account. Visitors remaining from your Read rest of the article →

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How do I cancel/pause my account?

You can send us an email to get your account canceled or paused. We prefer it this way because we want to hear your feedback and the reason why you want to discontinue the service. It helps us to learn more about you and encourages us to deliver your Read rest of the article →

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How can I view the Invoices?

The invoices can be accessed in the Billing Details section of your Visual Wesbite Optimizer Account.

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How are my unused visitors carried forward?

At end of the billing cycle, total number of visitors remaining in your account will be available for you to use next month. For example, if you have a 10,000 visitor plan and only use 7,000 visitors, the remaining 3,000 will remain available to you. Read rest of the article →

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Can I move my Tests from one Account to another?

Yes you can. You will have to send us an email support@wingify.com telling us the Account ID from which you want to copy the tests the Account ID to which you want the tests copied the Test ID. Read rest of the article →

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Can I create organize my tests into multiple sub-accounts (folder-style)?

Sub-accounts can be created if you want to set up a separate account for one of your clients. This is a feature targeted at agencies but you can use this feature to manage tests in a better manner. It is also useful in large enterprises where different Read rest of the article →

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