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How to interpret usability test reports?

Below is a sample report which is available on every account under What To Test. Lets discuss the various sections of the report and how to interpret the results.

  • Report Header: The top of every report shows various details related to it.
    • Number of responses.
    • Number of questions asked.
    • Credits used for the test.
    • Date of test creation.
    • Status of the report- This can either be ‘Submitted’ for a running report or ‘Finished’ for a completed one.
  • Responses: After the report details, the responses are shown for every question asked.
    • For open-ended (text based) questions, the various answers are listed under the corresponding question.
    • For choice based questions, a response distribution is shown in form of a bar graph followed by the optional feedbacks.
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